Full-time, Remote
L1/L2 Support Engineer
Desktop customer support provided in English and Portuguese language via e-mails, chat, phone

  • Fluent English and Portuguese, Intermediate+ (B2) level and higher is required
  • Mac troubleshooting experience
  • 0.5+ year experience in Support
  • Good communication skills
  • Experience in business correspondence
  • Proactive position, strong sense of empathy with customers
  • Experience with Mac, GSuite, Okta, Slack

  • Answer calls
  • Respond daily to customer inquiries in a timely manner
  • Mac troubleshooting issues
  • Provide customers with timely resolution of technical issues
  • Establish remote sessions to assist customers with the troubleshooting
  • Maintaining of clients systems
  • Answering questions from customers about the features and capabilities of the system
  • Preparing description documentation for new features
  • Creating of knowledge database

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