Full-time, Remote
L1/L2 Support Engineer
Desktop customer support provided in English and Portuguese language via e-mails, chat, phone
Requirements
- Fluent English and Portuguese, Intermediate+ (B2) level and higher is required
- Mac troubleshooting experience
- 0.5+ year experience in Support
- Good communication skills
- Experience in business correspondence
- Proactive position, strong sense of empathy with customers
- Experience with Mac, GSuite, Okta, Slack
Responsibilities
- Answer calls
- Respond daily to customer inquiries in a timely manner
- Mac troubleshooting issues
- Provide customers with timely resolution of technical issues
- Establish remote sessions to assist customers with the troubleshooting
- Maintaining of clients systems
- Answering questions from customers about the features and capabilities of the system
- Preparing description documentation for new features
- Creating of knowledge database
Location
EU
EU
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